Warranty Policy | Sharmaz Acoustics

At Sharmaz Acoustics, we believe every customer deserves peace of mind. That’s why all our products include limited warranty coverage against manufacturing defects.

Warranty Duration

• In-Ear Monitors (IEMs): 6 months
• DACs: 3 months
• Wireless Earbuds: 6 months
• Cables & Accessories: 15 days

What the Warranty Covers

• Driver or internal component failures not caused by misuse
• Defective soldering or assembly issues
• Malfunctions present from the time of purchase

What the Warranty Does Not Cover

• Physical damage, water damage, or accidental breakage
• Wear and tear (scratches, discoloration, worn eartips, bent jacks)
• Unauthorized modifications, tampering, or third-party repairs
• Loss, theft, or damage caused by improper use

How to Make a Claim

1. Contact us at sharmazacoustic@gmail.com or call +977 9851432012.
2. Provide your order number and a description of the issue.
3. Send photos or a short video to help us verify the defect.
4. Once approved, we will repair or replace the product. If replacement isn’t possible, we may offer store credit or another solution.

Shipping

• Customers are responsible for sending the product to us for inspection.
• If your warranty claim is approved, we will cover the shipping cost to return the repaired or replaced product back to you.

Conditions

• Warranty is valid only for products purchased from Sharmaz Acoustics (official website or authorized channels).
• Warranty starts from the date of purchase.
• Final decisions on warranty claims will be made by the Sharmaz Acoustics support team.